Horse Insurance Testimonials
Thanks for your help with my horse Summer, over the last few years. I have to say your claims service has been straightforward and efficient, and I have no hesitation in coming straight to you for Rio. – Mrs Y.B Essex
Equicover were so efficient, knowledgeable and helpful when the worst occurred with my horse. It was an unusual situation and they were kind and supportive and nothing was too much trouble. I wouldn’t insure my horse with anyone else. They are horsey people talking horsey language not computer answers! – Miss AV, Oxon
I am certainly very pleased with your service, and how quickly and efficiently you deal directly with my vet for payment to save me the stress and worry I already may have with a sick or injured horse. My experience of your Customer Service has also always been excellent and it’s nice to have a friendly, helpful voice at the end of the phone. – Mrs B, Surrey
A company with great value policies, fantastic customer service and a team that is knowledgeable, friendly and efficient! It is always a pleasure to deal with any member of the Equicover team! – N.C, Gloucestershire
I have all my three horses insured with Equicover and have enjoyed talking to the friendly staff who always understood about my horses as they clearly have their own horse experience. When I explained who I was once in a very difficult year, I was asked "What has Asti done this time?!" which makes me feel very comfortable dealing with them, they are "real people" at the end of the phone. I am really happy with their service now and for any future horses I may have. I have already recommended several friends to get quotes and would thoroughly recommend them to anyone. – Mrs P, West Sussex
I have been a client for well over 10 years, insuring all our competition horses and ponies. I have always found the Equine team (now Equicover) to be efficient, friendly, sympathetic (when required) and above all fair. Over the years I have had claims ranging from minor wounds in Pony Club ponies to more serious musculo-skeletal conditions in International event horses, sadly resulting in loss of use. In all cases the claims were settled promptly, and I can always rely on reaching a knowledgeable, courteous, efficient member of staff whenever I telephone. – Mrs D.L, Hampshire
Having been with the same company for horse insurance for several years and renewal fast approaching, a friend of mine recommended Equicover, a local insurer. I gave them a call to see how they compared with my current insurance company. I have three horses each requiring different types of cover. One a retired TB who lives out in a field, the second an ID x TB mare who we have had for a few years and has had various health problems mostly with ovarian cysts and is used mostly for hacking now and the third a newly acquired TB who previously raced and who we hope will eventually do some eventing.
I must admit I usually dread speaking to insurance companies as they usually ask so many questions and I always feel as if they are trying to catch me out! I went through our horses one by one, explaining their previous health history and the type of cover I needed. The person at the other end of the phone was very understanding, helpful and explained the type of cover they do and didn’t try to sell me cover that I didn’t need - which is something I’ve never known in the past. I haven’t had to claim since I’ve been insured with them (touch wood) but I’m sure it would be very straightforward without any stress. I have recently changed the cover on my retired horse and once again, Equicover, explained the options and saved me money.
I have no hesitation in recommending them to anyone. – J.H, Oxfordshire
I felt I must put in writing to you my very grateful thanks for the superb service I have received from your company over the past year. Sadly both of my daughter’s horses who are insured with you have experienced performance and lameness issues. Every time I have phoned staff have been exceptionally professional in handling my queries showing genuine empathy to the situation and giving an immediate response.
I am very impressed with the service we have received and your support over the past year has been invaluable, we now have one horse with a clean bill of health and back in full work whilst the other is still a work in progress.
I would not hesitate to recommend your company as I am truly bowled over by the level of service you have given. – Mrs H.M, Buckinghamshire